Complaints Procedure

How to complain...

Commercial Experts always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us is any of the following ways:

By Post:
Complaint Manager
TFLI Limited
First Floor Beechwood Court 
Springwood Way
Tytherington Business Park
Macclesfield
Cheshire 
SK10 2XG

By Phone: 01625 32 25 55 (calls are charged at local rates and are inclusive of mobile phone users' free minutes)

By Email: complaints@tfli.co.uk

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

European Online Dispute Resolution Platform in relation to your complaint you can also request a review from the European Online Resolution Platform: http://ec.europa.eu/consumers/odr/